General information
Q: Is this portal an official website of UNIQA Sachversicherungen AG?
A: Yes, all types of insurance on this website are taken out or requested directly with UNIQA. The complete site content on MastundSchotbruch.com is also directly managed by UNIQA.
Q: What has happened with UNIQA’s fax and payment slip forms?
A: The insurance portal replaces the method of fax forms, because transactions via Internet are considered to be more agreeable and easier by the customers. Furthermore it facilitates the work for the insurance staff, who are able to offer a better service.
Q: Is it free of charge to take out insurance via the portal?
A: Yes, the use of the portal is absolutely free of charge. You will find the premium for the insurance taken out on the automatically issued certificate of insurance (pdf-document on the right side).
Q: Do I have to be a UNIQA customer to use this service?
A: No, you do not need to be a UNIQA customer to take out insurance on the portal.
Q: I am not Austrian, am I nevertheless allowed to take out insurance on this portal?
A: Insurance types in the area of charter insurance are available worldwide for all customers. At the moment skipper insurance however can only be taken out by people with a bank account or domicile in Austria.
Q: I only know UNIQA’s fax and payment slip forms, are the types of insurance on the portal the same?
A: Yes, insurance is identical with those taken out by fax and payment slip forms. The portal replaces the payment slips.
Q: Are the fax and payment slip forms still valid?
A: If you still have a fax or payment slip form at home, it can still be accepted. However we recommend using the portal, which offers better service.
Q: I do not have Internet access or I do not want to take out or request my insurance via a portal. Are there any alternatives?
A: If you do not have the possibility or do not want to take out your insurance via the portal, we kindly ask you to contact a UNIQA representative. He will handle the procedure of taking out insurance for you, sending the certificate of insurance by post.
Taking out insurance
Q: Must I register in order to take out insurance?
A: Yes, registration is necessary for taking out insurance and guarantees the accuracy and safety of your data.
Q: What happens with my stored data?
A: Your data are only used to process insurance inside UNIQA. They will not be forwarded to third parties or used for any advertising purposes outside the portal.
Q: Is only the skipper himself allowed to take out insurance?
A: No, everybody can take out insurance. Furthermore the policyholder need not necessarily be on board during the holiday.
Q: Is the insurance immediately valid after it has been taken out on the portal?
A: Generally the insurance becomes valid with the online certificate of insurance and the payment of the premium. In order to make sure that the insurance is valid for last-minute journeys (except in case of charter withdrawal), please forward the deposit slip by e-mail or fax to the UNIQA representative.
Q: Is a policy sent to me (as before)?
A: A certificate of insurance is sent to you by e-mail for all types of insurance, which can be taken out online. Furthermore you can find, store and print your certificate of insurance on your page in the login area.
Q: Can I buy all types of insurance directly online?
A: All types of charter insurance and OeSV member insurance can be bought directly online. Skipper insurance can be proposed online. The certificate of insurance will be sent by post in this case.
Q: How long does it take until I receive my policy?
A: Online certificates of insurance are available immediately after having taken out insurance in the login area. Furthermore you will receive an e-mail confirmation within a few minutes after this. Policies for proposed (skipper) insurance are usually sent by post within 2 weeks.
Q: I would like to insure more boats at one time (e.g. charter deposit for several boats in one regatta) - is this possible?
A: Yes, indicate the total insurance sum (e.g. total deposit) and use the provided note field to indicate all participating skippers or boats with the respective deposit sums.
Q: My insurance application can not be stored or sent. Why?
A: Probably you have not filled in all fields of the form correctly. Please take care of the notation e.g. for the date format. A red information text should mark the fields of the form, which have not been filled in correctly.
Q: The portal tells me that my insurance application must be checked first, although this insurance type can be bought directly?
A: If you have used the note field, your application is first checked by an advisor, before he can confirm its acceptance. For safety reasons the function of direct taking out is deactivated in exceptional situations. In this case you will receive the certificate of insurance or the policy only on the next working day. We apologise for any inconvenience.
Q: I have not received an e-mail with the certificate of insurance after having taken out an online insurance?
A: Please check your spam folder in your e-mail programme. The certificate of insurance is also available on your page in the login area. If you have not received any certificate of insurance or confirmation at all, please contact the UNIQA representative.
Q: I have problems in general when using the portal. Are there detailed instructions?
A: You will find detailed instructions under the menu item “How it works”.
Customer and insurance data
Q: Which documents will I receive after having taken out insurance via the portal?
A: If you have taken out charter insurance, you will receive a certificate of insurance via e-mail. The certificate of insurance is also available on your page in the login area. At the moment it is only possible to apply for skipper insurance online; consequently you will only receive confirmation for the application by e-mail. Later you will receive the policy by post.
Q: Where can I view my already taken out insurance?
A: All your requested and taken out insurance is listed in the login area.
Q: I have lost my password for the login area. How can I get a new one?
A: Click on “Forgotten password” on the login page and follow the instructions.
Q: How can I change my customer data afterwards?
A: Customer data can be changed anytime in the login area on your page.
Q: I do not have the certificate of insurance received by e-mail anymore. How can I get a replacement copy?
A: All insurance is listed in the login area on your page. You can retrieve it once again and store or print it.
Q: Does the login area also show insurance, which I applied for or took out with the fax or payment slip form before?
A: No, only applications and insurance taken out online are stored in the portal.
Q: After having taken out the insurance I have noticed mistakes in filling in one or more fields. Can they still be changed?
A: You can inform the UNIQA representatives about later changes via your page in the login area. Then they have to be confirmed and approved. In any case you will be informed by e-mail.
Q: Can I change a taken out insurance afterwards in general?
A: Yes, you can give notice of later changes to your insurance data. However, they have to be confirmed and approved by a UNIQA representative before.
Payment terms
Q: What are the payment terms in general?
A: Payment of the premium must be made by bank transfer within 10 days after having taken out insurance - in any case before commencement of the journey. Insurance becomes valid exclusively on payment of the premium.
Q: Are there any other facilities for payment except for bank transfer?
A: Unfortunately, there are no other facilities for payment possible at the moment.
Q: I have paid the wrong sum or my premium has changed due to a modification, how should I proceed now?
A: Please pay the difference by indicating the insurance and policy number. If you have paid too much, please contact a UNIQA representative to get the difference refunded.
Q: I have forgotten to pay - is my insurance valid nevertheless?
A: Generally not. Please contact a UNIQA advisor. He will tell you whether you can pay the premium afterwards or if you have to take out new insurance in order to be covered.
Q: Can I cancel an already taken out insurance?
A: Only skipper insurance, if the minimum term has been respected. All other types of insurance (charter, OeSV members) can not be cancelled, because they are not long-term contracts.
In the event of damage
Q: How should I proceed in the event of damage?
A: It is best to report damage online by using the function “Report damage” on the portal. Hereby you can also send all required documents to UNIQA as attached files. Damage can be reported personally to a UNIQA advisor (e-mail, fax, post). This guarantees that you can always track, which information you have already sent.
Q: When do I have to report damage?
A: Generally damage has to be reported as soon as possible, as a rule within one week after knowledge of damage or after returning from holiday.
Q: Which documents does UNIQA need in the event of damage?
A: This depends on the type of insurance. When the online damage report is made, the required documents will be listed. You will also find details on the page “Information”. If you are not sure, please ask a UNIQA advisor.
Q: Does my insurance premium increase in case of more events of damage?
A: No, however UNIQA reserves the right to refuse renewal of your insurance, if you have had too many events of damage.
Q: How long does it usually take until I receive my money as a damaged party?
A: Each event of damage is examined separately. If the event of damage is approved, you normally receive your money within 2 to 3 weeks after the damage report.
UNIQA - contact and data
Q: What are the bank data of UNIQA Sachversicherung?
A: You can find the bank data on your certificate of insurance or on the portal in the contact area.
Q: I still have open questions. Whom should I refer to?
A: For questions of any kind please contact a UNIQA advisor. You will find the contact data on our contact page.